| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Best of the Harvard Business Review | 978-0-07-103354-1 (0-07-103354-8) | 1989 | Harvard Business School Press |
| Service Management | 978-0-07-103358-9 (0-07-103358-0) | 1991 | Harvard Business Review ยท Harvard Business School Press |