title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
---|---|---|---|
Building & Managing A World Class IT Help Desk | 978-0-07-213237-3 (0-07-213237-X) | 2001 | G. Robert Wooten |
Building & Managing a World Class It Help Desk: Instructor's Pack | 978-0-07-219570-5 (0-07-219570-3) | 2002 |