B*e · Bo Edvardsson and Bo Enquist · Edvardsson, Bo
| title | media type | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|---|
| Involving Customers in New Service Development | Hardcover | 978-1-86094-669-1 | 2006 | Peter Magnusson · Anders Gustafsson · Per Kristensson |
| New Service Development and Innovation in the New Economy | Paperback | 978-91-44-01559-0 | 2000 | Anders Gustafsson · Michael D. Johnson · Bodil Sanden |
| Nordic School of Quality Management | " | 978-91-44-01017-5 | 1999 | A. Gustafsson |
| Quality of Service: Making It Really Work | Hardcover | 978-0-07-707949-9 | 1994 | Bertil Thomasson · John Ovretveit |
| Values-based service for sustainable business: lessons from IKEA | 978-0-203-88770-7 | 2009 | Bo Enquist | |
| Values-based Service for Sustainable Business: Lessons from IKEA | Hardcover | 978-0-415-45853-5 | 2008 | " |
| Values-based Service for Sustainable Business: Lessons from IKEA | Paperback | 978-0-415-62039-0 | 2008 | |
Imperial College Press · McGraw-Hill · Routledge · Studentlitteratur