Hospitality Masters Press · Wiley
| title | ISBN-13 | year of publication |
|---|---|---|
| 50 tips to improve your tips: The service pro's guide to delighting diners | 978-0-9656262-2-4 | 1997 |
| Cashing In on Complaints: Turning Disappointed Diners Into Gold | 978-0-9656262-1-7 | 1997 |
| From Turnover to Teamwork: How to Build and Retain a Customer-Oriented Foodservice Staff | 978-0-471-59077-4 | 1994 |
| Guest-Based Marketing: How to Increase Restaurant Sales Without Breaking Your Budget | 978-0-471-15394-8 | 1997 |
| Restaurant Basics: Why Guests Don't Come Back...and What You Can Do About It | 978-0-471-55174-4 | 1991 |
| The Foolproof Foodservice Selection System: The Complete Manual for Creating a Quality Staff | 978-0-471-57431-6 | 1993 |