B. Hollins · Bill Holmes · BLOW HOLMES
Pearson Education · SAGE Publications
| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Managing Service Operations: Design and Implementation | 978-1-4129-2953-0 (1-4129-2953-9) | 2006 | |
| Total Design: Managing the Design Process in the Service Sector | 978-0-273-03338-7 (0-273-03338-7) | 1991 | Gillian Hollins · W. Hollins |