| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Call Center Recruiting and New Hire Training | 978-O-97O95O7-O-3 (O-97O95O7-O-5) | 2001 | Greg Levin · Laurie Solomom · Ann Smith · Wanda Sitzer · Leslie Hansen Harp · Julia Mayben · Anita O'Hara |