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Bengt Klefsjö

Bengt Källbäck · Bengt Klefsjo

titleISBN-13
(ISBN-10)		year of publica-
tion		other author(s)
Quality from Customer Needs to Customer Satisfaction978-91-44-O4166-7
(91-44-O4166-7)		2004Bo Bergman

Bengt Klintberg