B&G · Barton Goldenberg · J. G.
CyberAge Books · Prentice Hall
| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| CRM Automation | 978-0-13-008851-2 (0-13-008851-X) | 2002 |
| CRM in Real Time: Empowering Customer Relationships | 978-0-910965-80-4 (0-910965-80-3) | 2008 |
| The Definitive Guide to Social CRM: Maximizing Customer Relationships with Social Media to Gain Market Insights, Customers, and Profits | 978-0-13-413390-4 (0-13-413390-0) | 2015 |