| Titel | ISBN-13 (ISBN-10) | Erschei- nungsjahr | andere Autoren |
|---|---|---|---|
| Customer Loyalty in the banking sector of Pakistan: Concepts, Factors, Customer Loyalty Model | 978-3-8383-9548-7 (3-8383-9548-4) | 2010 | Bilal Afsar · Rehmat |
| Customer Relationship Management in Banks: Strategies and Model for Banking CRM | 978-3-8433-5037-2 (3-8433-5037-X) | 2010 | Bilal Afsar · Rehmat Ullah Bangash |