| Titel | ISBN-13 (ISBN-10) | Erschei- nungsjahr | andere Autoren |
|---|---|---|---|
| Mapping Twitter Data of Customers' Sentiment in The Shape of Heat Map: A bundled book of design, implementation, and analysis as CRM approach to help company in Indonesia | 978-3-659-78248-O (3-659-78248-3) | 2015 | Mochamad Nizar Palefi Ma'ady · Renny Pradina Kusumawardani |