| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Data Mining Techniques in CRM: Inside Customer Segmentation | 978-0-470-74397-3 (0-470-74397-2) | 2010 | Konstantinos K. Tsiptsis |
| Effective Crm Using Predictive Analytics | 978-81-265-6733-1 (81-265-6733-3) | 2017 | |
| Effective CRM using Predictive Analytics | 978-1-119-01155-2 (1-119-01155-8) | 2016 | |