| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| CIM Coursebook 02/03 Customer Communications in Marketing | 978-0-7506-5700-6 (0-7506-5700-6) | 2002 | Gill Wood |
| Customer Communications in Marketing 2004/2005 | 978-0-7506-6187-4 (0-7506-6187-9) | 2004 | Maggie Jones |