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by Donna KnapHardcover details (USA). details (UK). details (Germany). ISBN: 978-81-315-2205-9 ISBN-10: 81-315-2205-9 J.Ross Publishing Inc · 2014 |
| See also (possibly by other authors): | ||
| 2010 | Paperback | The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management |