Wiley India Pvt Ltd Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System

by Michael D. Johnson Paperback details (USA). (see also: eBook (Kindle)) details (UK). (see also: eBook (Kindle)) ISBN: 978-81-265-0939-3 ISBN-10: 81-265-0939-2 Wiley India Pvt Ltd · 2006