There has been data ("相手に喜ばれる「電話の受け方・かけ方」 基本マナーからクレーム処理まで64のポイント PHP文庫") available for this ISBN from the data sources that books-by-isbn.com uses, but not on the latest request on Sun Jun 16 06:14:12 2019, so the data displayed here has been removed .