year of publication | ISBN | author(s) | title |
---|---|---|---|
2006 | 978-1-933703-03-9 | Edward A. Van Schaik | A Management System for the Information Business (Managing the Business of IT) |
'' | 978-1-933703-06-0 | I Think Something's Missing from ITIL: A Survival Guide for Managers and Project Leaders Leveraging ITIL as Part of Their Service Management Initiatives | |
2008 | 978-1-933703-10-7 | Edward A. Van Schaik | A Practical Guide for Quality Improvement (Managing the Business of IT) |