Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to . . . Think and Act Like a Concierge

by Katharine C. Giovanni Paperback details (USA). (see also: eBook (Kindle)) details (Canada). (see also: eBook (Kindle)) ISBN: 978-1-931109-08-6 ISBN-10: 1-931109-08-7 NewRoad Publishing · 2009