Paperback
details (USA).(see also: eBook (Kindle))
details (UK).(see also: eBook (Kindle))
details (Germany).(see also: Kindle Ausgabe)
details (Canada).(see also: eBook (Kindle))
ISBN: 978-1-929065-07-3
ISBN-10: 1-929065-07-8
Process Improvement Publishing · 2010