year of publication | ISBN | author(s) | title |
---|---|---|---|
2001 | 978-1-903950-00-5 | Ann Swallow | Best Practices in Customer Relationship Management |
2003 | 978-1-903950-44-9 | Daniel Winterbottom | Fraud Directory |
'' | 978-1-903950-48-7 | Matthew Trickett | Practical Guide to BSS and OSS Outsourcing, A |