| year of publication | ISBN | author(s) | title |
|---|---|---|---|
| 978-1-887355-00-1 | Practical Understanding of Capability: Implementing Statistical Process Control (Spc) | ||
| 2012 | 978-1-887355-08-7 | James C Abbott | The Executive Guide to Call Center Metrics |
| '' | 978-1-887355-11-7 | '' | The Executive Guide to Six Sigma Call Centers |