Lean Six Sigma for Service - Pursuing Perfect Service - Using a Practical Approach to Lean Six Sigma to Improve the Customer Experience and Reduce Costs in Service Industries

by: Rob Ptacek · Jaideep Motwani · Ph.D. Perfect Paperback details (United States). ISBN: 978-1-4507-6633-3 ISBN-10: 1-4507-6633-1 MCS Media, Inc. · 2011