Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand

by Kelly McDonald Hardcover details (USA). (see also: Audible Audiobook) details (UK). (see also: Audible Audiobook) details (Germany). (see also: Audible Hörbuch) details (Canada). (see also: Audible Audiobook) ISBN: 978-1-118-36072-9 ISBN-10: 1-118-36072-9 Wiley · 2012