I.T. Gap Press

year of pub­li­ca­ti­onISBNauthor(s)title
2003978-0-9740808-0-2Julie L. MohrThe Help Desk Audit: Blueprint for Success
  ''978-0-9740808-1-9   ''The Help Desk Audit Toolkit: Companion CD
2006978-0-9740808-5-7   ''The Help Desk Dictionary