| year of publication | ISBN | author(s) | title |
|---|---|---|---|
| 1999 | 978-0-9671278-0-4 | enterprise integration group | Improving Interactive Voice Response(a Landmark Study of Ivr Implementation in U.s. |
| '' | 978-0-9671278-1-1 | Bruce Balentine · David P. Morgan | How to Build a Speech Recognition Application |
| 2001 | 978-0-9671278-2-8 | Bruce Balentine · David P. Morgan | How to Build a Speech Recognition Application: Second Edition: A Style Guide for Telephony Dialogues |