| year of publication | ISBN | author(s) | title |
|---|---|---|---|
| 1993 | 978-0-9637820-0-7 | Shep Hyken | Moments of Magic |
| 1999 | 978-0-9637820-1-4 | Shep Hyken | The Loyal Customer: A Lesson From a Cab Driver |
| 2012 | 978-0-9637820-2-1 | '' | Moments of Magic: Be a Star With Your Customers & Keep Them Forever |
| 2017 | 978-0-9637820-7-6 | '' | Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone |