Two Hills

year of pub­li­ca­ti­onISBNauthor(s)title
2009978-0-9582969-0-8Rob EnglandOwning Itil(R): A Skeptical Guide For Decision-Makers
  ''978-0-9582969-1-5Rob EnglandThe IT Skeptic Looks at CMDB
2011978-0-9582969-3-9   ''Basic Service Management: A 50-page introduction to providing services