year of publication | ISBN | author(s) | title |
---|---|---|---|
2009 | 978-0-9582969-0-8 | Rob England | Owning Itil(R): A Skeptical Guide For Decision-Makers |
'' | 978-0-9582969-1-5 | Rob England | The IT Skeptic Looks at CMDB |
2011 | 978-0-9582969-3-9 | '' | Basic Service Management: A 50-page introduction to providing services |