The Shared Service Architect's Toolbox: 40 Tools, Techniques and Template for Building Trust and Shared Vision in Public Sector Shared Services- Edition 1

by: Dominic C. MacDonald-Wallace · Emanuel J. Gatt Loose Leaf details (UK). ISBN: 978-0-9563361-0-1 ISBN-10: 0-9563361-0-8 Shared Service Architecture Ltd · 2009