| year of publication | ISBN | author(s) | title |
|---|---|---|---|
| 2006 | 978-0-9553660-0-0 | Clare Moore | Secrets of Successful Complaint Handling: The Best Complaint Handling Strategies and How to Make Them Work |
| '' | 978-0-9553660-1-7 | Clare Moore | Keep Your Customers: A Practical Guide to Complaint Handling |
| 2008 | 978-0-9553660-2-4 | Clare Moore · Brian Wishart | A Buyers Guide To Business Coaching |