| year of publication | ISBN | author(s) | title |
|---|---|---|---|
| 2004 | 978-0-9548744-0-7 | Stephanie Edwards | Best Practice Guide for Customer Service Professionals |
| 2006 | 978-0-9548744-1-4 | Stephanie E. Edwards | Best Practice Guide for Customer Service Professionals (Customer Service Best Practice Guides) |
| 2009 | 978-0-9548744-2-1 | Trevor G. Arden ยท Stephanie E. Edwards | Best Practice Guide for Customer Service Managers: An Activity-based Workbook for Leaders of Teams That Strive for Service Excellence (Customer Service Best Practice Guides) |