| year of publication | ISBN | author(s) | title |
|---|---|---|---|
| 1996 | 978-0-9529239-0-9 | Janette Menday | Call Centre Management: A Practical Guide |
| 1998 | 978-0-9529239-1-6 | Kevin Hook | The Human Face of Call Centre Management |
| '' | 978-0-9529239-2-3 | Alex Hallatt | Idea a Day for Call Centre Managers |
| 2000 | 978-0-9529239-3-0 | Mike Havard & David Reed | Call Centre Outsourcing The Guide (Call Centre Association) |