| year of publication | ISBN | author(s) | title |
|---|---|---|---|
| 2003 | 978-0-945787-50-1 | Robert C. Kausen | We've Got To Start Meeting Like This!: How to Get Better Results with Fewer Meetings |
| 1989 | 978-0-945787-55-6 | Robert Kausen | Customer Satisfaction Guaranteed: A New Approach to Customer Service, Bedside Manner and Relationship Ease |