Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition

by Michael Milakovich Hardcover details (United States). (see also: eBook (Kindle)) details (UK). (see also: eBook (Kindle)) details (Germany). (see also: Kindle Ausgabe) ISBN: 978-0-8493-3819-9 ISBN-10: 0-8493-3819-0 Auerbach Publications · 2005