by Donald M. Berwick
Hardcover
details (USA).
(see also: eBook (Kindle) · eBook (Kindle))
details (United Kingdom).
(see also: eBook (Kindle) · eBook (Kindle))
details (Germany).
(see also: Kindle Ausgabe · Kindle Ausgabe)
details (Canada).
(see also: eBook (Kindle) · eBook (Kindle))
ISBN: 978-0-7879-7217-2
ISBN-10: 0-7879-7217-7
Jossey-Bass · 2003