by: Donald M. Berwick · A. Blanton Godfrey · Jane Roessner
Paperback
details (USA).
(see also: eBook (Kindle))
details (United Kingdom).
(see also: eBook (Kindle))
details (Germany).
(see also: Kindle Ausgabe)
details (Canada).
(see also: eBook (Kindle))
ISBN: 978-0-7879-6452-8
ISBN-10: 0-7879-6452-2
Jossey-Bass · 2002