The Quality Journey: How Winning the Baldridge Sparked the Remaking of IBM
by:
Joseph H. Boyett
·
Stephen Schwartz
· Laurence Osterwise ·
Roy Bauer
Hardcover
details (
USA
).
ISBN: 978-0-525-93659-6
ISBN-10: 0-525-93659-9
Dutton
· 1993