by Richard Normann
Hardcover
ISBN: 978-0-471-92885-0
ISBN-10: 0-471-92885-2
Wiley · 1991
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by Richard NormannHardcover
ISBN: 978-0-471-92885-0 ISBN-10: 0-471-92885-2 Wiley · 1991 |
| See also: | ||
| 2001 | Paperback | Service Management: Strategy and Leadership in Service Business, 3rd Edition |