Paperback
ISBN: 978-0-273-62674-9
ISBN-10: 0-273-62674-4
Financial Times Prentice Hall ยท 1996
| See also: | ||
| 1997 | Hardcover | Customer Service - NVQ Level 2: Effective Assessment Pack |
| 1996 | Paperback | Customer Service - NVQ Level 3: Effective Assessment Pack (Customization) |