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by: Matthew Dixon · Nicholas Toman · Rick DeLisiPaperback details (UK). details (USA). details (Germany). details (Canada). ISBN: 978-0-241-00330-5 ISBN-10: 0-241-00330-X Portfolio Penguin · 2013 |
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2013 | Hardcover | The Effortless Experience: Conquering the New Battleground for Customer Loyalty |