| 
by: Robert G. Murdick · Barry Render · Roberta S. RussellHardcover 
 
 
 ISBN: 978-0-205-12250-9 ISBN-10: 0-205-12250-7 Allyn & Bacon · 1990  | 
| See also (possibly by other authors): | ||
| 2000 | Paperback | Service Operations Management | 
| 1995 | Taschenbuch | Service Operations Management | 
| 1989 | Paperback | Service Operations Management |