Service Management and Operations (2nd Edition)
by:
Cengiz Haksever
·
Barry Render
·
Roberta S. Russell
·
Robert G. Murdick
Paperback
details (
USA
).
ISBN: 978-0-13-081338-1
ISBN-10: 0-13-081338-9
Prentice Hall
· 1999
See also:
2000
Hardcover
Service Management and Operations