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by: George Spalding · Gary CasePaperback
ISBN: 978-0-11-331049-4 ISBN-10: 0-11-331049-8 Stationery Office · 2007 |
| See also (possibly by other authors): | ||
| 2013 | Paperback | ITIL continual service improvement: [German translation] |
| 2011 | Paperback | ITIL Continual Service Improvement (Best Management Practices) |