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by: James A Fitzsimmons · Mona J FitzsimmonsHardcover
ISBN: 978-0-07-242419-5 ISBN-10: 0-07-242419-2 McGraw-Hill/Irwin · 2000 |
See also (possibly by other authors): | ||
2001 | Paperback | Service Management: Operations, Strategy, and Information Technology: With Student CD-Rom Mandatory Package (McGraw-Hill International Editions: ... Editions: Management & Organization Series) |