The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World

by: C. Britt Beemer · Robert L. Shook Hardcover details (USA). (see also: eBook (Kindle)) details (United Kingdom). (see also: eBook (Kindle)) details (Germany). (see also: Kindle Ausgabe) details (Canada). (see also: eBook (Kindle)) ISBN: 978-0-07-160365-2 ISBN-10: 0-07-160365-4 McGraw-Hill Education · 2008