Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

by Susan Benjamin Paperback details (USA). (see also: eBook (Kindle) · Audible Audiobook) details (United Kingdom). (see also: eBook (Kindle) · Audible Audiobook) details (Germany). (see also: Kindle Ausgabe · Audible Hörbuch) details (Canada). (see also: eBook (Kindle) · Audible Audiobook) ISBN: 978-0-07-149304-8 ISBN-10: 0-07-149304-2 McGraw-Hill Education · 2007