Service Management for Competitive Advantage

by Mona J. Fitzsimmons James A. Fitzsimmons

Paperback

ISBN: 978-0-07-113312-8

ISBN-10: 0-07-113312-7

McGraw-Hill Education (ISE Editions) · 1994

See also (possibly by other authors):
1994HardcoverService Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)