by Harvard Business School Press
Hardcover
ISBN: 978-0-07-103613-9
ISBN-10: 0-07-103613-X
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by Harvard Business School PressHardcover
ISBN: 978-0-07-103613-9 ISBN-10: 0-07-103613-X |
| See also (possibly by other authors): | ||
| 1995 | Hardcover | Winning the Service Game |