W.B. Martin · W. M. · W. Martin · William B · William M. · William Martin
Crisp Learning · Crisp Publications · Prentice Hall
| title | ISBN-13 | year of publica- tion |
|---|---|---|
| Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer | 978-1-56052-599-8 | 2000 |
| Managing Quality Customer Service | 978-0-931961-83-0 | 1995 |
| Providing Quality Service: What Every Hospitality Service Provider Needs to Know | 978-0-13-096745-9 | 2002 |
| Quality Customer Service: The Art of Treating Customers as Guests | 978-0-931961-17-5 | 1986 |
| Quality Service: What Every Hospitality Manager Needs to Know | 978-0-13-093018-7 | 2001 |