| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| E-Service: 24 Ways to Keep Your Customers--When the Competition Is Just a Click Away | 978-0-8144-0606-9 | 2000 | Ron Zemke |
| Inside the Magic Kingdom: Seven Keys to Disney's Success | 978-1-885167-23-1 | 1997 | |
| Las 7 Claves Del Éxito De Disney / Inside the Magic Kingdom: Seven Keys to Disney's Success | 978-968-38-0754-0 | 1998 | |
| Sustaining Knock Your Socks Off Service | 978-0-8144-7824-0 | 1993 | Ron Zemke |