| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition | 978-1-932558-02-9 (1-932558-02-0) | 2004 | Brad Cleveland |
| Call Center Forecasting and Scheduling: The Best of Call Center Management Review | 978-0-9659093-6-5 (0-9659093-6-0) | 2001 | Brad Cleveland · Editors |
| Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review, Second Edition | 978-1-932558-03-6 (1-932558-03-9) | 2004 | Brad Cleveland |
Susan Haack · Susan Hayes · Susan Heighway · Susan Hess · Susan Hough · Susan Hussey · Susann Haack · Susanna Hieke · Susanne Haag · Susanne Haas · Susanne Haase · Susanne Hacks · Susanne Heeg · Susanne Hess